APSO has an Ethics Committee, headed by the Ethics Chairperson, that investigates and makes rulings on matters referred to them. Clients, candidates, temp assignees and agencies have the right to lay a complaint or request assistance should they encounter an APSO member company who has breached any part of the Code of Ethical & Professional Practice.

The complaint/request for assistance must be made in writing (via email) to the Ethics Committee and must include details of the specific section of the Code that has alleged to have been breached as well as the full details of what transpired. Complainants are requested to provide a chronological sequence of events, together with any supporting documentary evidence to assist the Ethics Committee in accurately reviewing the case. Cases without formal written information/evidence cannot be heard.

Should the complaint be valid, the agency against whom the complaint has been lodged will be asked to provide their official response in writing. Once both submissions have been received these will be forwarded to the Ethics Committee for a ruling. The official APSO ruling will then be communicated to all parties concerned. Appeals can be lodged, in accordance with the Code of Ethical & Professional Practice, once a ruling has been released. For more specific information, please read the APSO Code of Ethical & Professional Practice.