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Conflict Management
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Welcome to the exciting world of conflict management. In the rapidly changing and global context we live in, conflict is a feature of our current reality. Private and public sector organizations, find that they have to be more equipped to deal with different types of conflict.

2017-05-23 to 2017-05-24
When: 08:30 AM
Where: APSO HQ
Unit H3, Isando Business Park
CNR Hulley and Gewel
Isando, Gauteng 
South Africa
Presenter: Talent Ncube
Contact: Skhumbuzo Dlamini
0861 42 62 82


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* ACCREDITED TRAINER

Personal conflicts, inter-personal conflicts and structural conflicts all point to the need for more effective tools for lasting problem solving. Conflict management and negotiation skills are critical skills for any manager to be effective in the workplace.

 

Course Outcomes for Delegates:

  • Recognize how our own attitudes and actions impact on others
  • Find new and effective techniques for managing negative emotions in others and self
  • Describe the main sources of conflict
  • Describe appropriate techniques to manage conflict
  • Explain the appropriate techniques in inter-personal conflict management
  • Describe the appropriate action plan and strategies to manage inter-group conflict
  • Explain the attributes of an effective conflict manager
  • The steps needed to resolve conflict
  • Negotiations and other strategies to resolve conflict
  • Prepare for, engage in and conclude negotiations


Target Audience:

Managers , supervisors and team leaders.

 

This course is ideal for people in leadership positions with people working under them.


Date: 23 & 24 May 2017
Time: 08:30 - 16:30
Venue: APSO HQ, Isando, Kempton Park
Members: R 2 500 ex VAT
Non-members: R 3 000 ex VAT

CPD POINTS: 10

Click here to register

 

More about the Trainer:

 

Talent Ncube is a certified facilitator and assessor (MERSETA), training material developer and she currently heads the training division for Pachedu skills solutions,

Miss Ncube holds a Level 4 Fabrication Engineering (Boilermaking) certificate, Occupational Safety Health and Environmental Management Course, Certificate of Profiency in Short Term Insurance.

She has a broad work history with large corporations and small businesses. She has facilitated countless leadership and management classes, led team building and strategic planning retreats. She has also facilitated soft skills courses like conflict management, Report writing, first aid, coaching and mentoring just to name a few.

Her extensive background as a group facilitator enables her to create a dynamic learning experience.

 

For more information, please contact Skhumbuzo Dlamini on 0861 42 62 82 or support1@apso.co.za

 

PLEASE NOTE OUR CONTACT INFORMATION:
Unit H3, Jigsaw Street, Isando Business Park, Cnr Gewel & Hulley Roads, Isando
0861 42 62 82  
info@apso.co.za
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